We’re committed to providing the best experience and service to you. If we’ve not met your expectations, we encourage you to let us know so we have the opportunity to review and improve our service. This page sets out your rights, our complaints process and how you can submit a complaint to us.
Under the Health and Disability Commissioner’s Code of Rights, every consumer has the right to complain about a health service provider. If you’re not happy with the service you’ve received from us, you or someone who represents you can make a complaint.
You can make your complaint:
To learn more about The Code of Rights or how to find an advocate, visit the Health and Disability Commissioner website, www.hdc.org.nz
You have several options for getting your complaint to us. First, try talking with the Focus on Potential clinician or consultant involved. You’re welcome to use a support person, eg friend, family member or advocate.
If talking hasn’t worked, or you don’t like the idea of talking with them:
To help us sort our your complaint quickly, make sure you give us:
We’re committed to resolving complaints quickly, fairly, and in confidence.
If you’re not happy with the outcome of your complaint, you can lodge an appeal by requesting a call from one of the directors through our answer service on 07 855 0779.
If you’re still not happy with the outcome or how we’ve handled your complaint, you can: